Shipping policy

Processing

Orders are packed and handed to the carrier within 1 to 3 business days, Monday to Friday, excluding public holidays. Orders placed on a weekend or a holiday start processing the next business day. You get one email when your order is placed and a second with tracking the moment it ships.

Delivery times

  • United States: 6 to 9 business days after dispatch.
  • Canada, United Kingdom, Europe, Australia and New Zealand: 8 to 15 business days after dispatch.

Business days are Monday to Friday. Peak periods (late November through December) can add a few days; order early if the blanket is a gift.

Shipping rates

  • Shipping is free on every order of $99 or more, which covers every 2-pack and larger bundle.
  • A single blanket ships for a flat tracked and insured rate shown at checkout before you pay.

Tracking

Your tracking number is emailed as soon as the carrier collects the parcel. The first scan can take up to 48 hours to appear; this is normal and doesn't mean the parcel hasn't moved.

Where we ship

United States, Canada, United Kingdom, Ireland, Australia, New Zealand and most of Europe. If your country isn't offered at checkout, we don't serve it yet; write to us and we'll let you know when we do.

Duties and taxes

Taxes are calculated and shown at checkout. Orders to the United States carry no additional charges on delivery. For some international destinations, local import duties may be collected by the carrier; these are set by your country and aren't included in our prices.

Address changes

We can change an address only before the order is dispatched. If you've made a mistake, email us within 24 hours of ordering. Once the parcel is with the carrier the address is fixed, and parcels returned to us for an incorrect or incomplete address can be reshipped at your cost.

Delays, lost and damaged parcels

Carrier delays, severe weather and peak-season volume are outside our control. If your order passes 15 business days after dispatch without movement, email us and we'll open a trace with the carrier. A parcel confirmed lost in transit is replaced or refunded in full. If your parcel arrives damaged, photograph the box and contents before unpacking further and send the photos within 48 hours of delivery.

Returns

Changed your mind? See our 30-night guarantee.

Questions: hello@hugwarm.co